Campus Director of Financial Aid (Metairie, Louisiana)



Manage Financial Aid and Business Office staff (on some campuses BO may report directly to the Campus Director). Enforce rules and regulations as it pertains to federal or Institutional policies and procedures. Assist students in applying for Financial Aid and provide an estimate of awards, file and assist in maintaining financial aid file. Keep Campus Director abreast of any issues that may occur. Work with the Corporate Team to ensure compliance.


• Provide excellent customer service; polite and professional with the student
• Attend all training sessions provided by Corporate, or outside training
• Supervise and manage Financial Aid Team (on some campuses the Business Office)
• Train Financial Aid and Business Office on new regulations, policies and procedures
• Monitor Financial Aid Team to ensure that all files are completed in a timely manner
• Monitor Financial Aid Team to ensure that tracking letters are mailed
• Monitor Financial Aid Team to ensure excellent customer service is being provided to students and staff
• Coach, train, evaluate and reprimand Financial Aid Team (on some campuses the Business Office)
• Read and know federal regulations
• Under general supervision and following established procedures, processes financial aid records in accordance with federal and state regulations; assists with preparation and maintenance of financial aid packages in order to ensure the scheduled flow of financial reports and awards
• Works with Admission to ensure that issues with enrolling students have been identified and resolved in a timely manner
• Participates in the ‘Stitch in Meetings’ – must provide all required documentation for review of files
• Conducts student interviews, plans finances, completes reports and processes student applications for loans and grants
• Conducts presentation at orientation or wherever needed
• Filing – ensures that all documents are in order and filed properly
• Maintains responsibility for specific student portfolio groups throughout the student’s program
• Assists with the lifting of boxes and other materials received at the office to be distributed to students
• Communicates to students effectively the importance of submitting documentation for file completions; (i.e., this can be in the form of calling the student, going to the classroom to retrieve the student, and/or obtaining authorization from the Director to block the student from attending class)
• Works closely with the Business Office to ensure that all forms of monies are reconciled and files are resolved.
• Assist the Corporate Office with the collection of funds and resolving verification issues in a timely manner
• Scan all financial aid documents and send to Corporate
• Run Expected Cash and Aged Report to assist in monitoring monies
• Ensures completion and correctness of documents
• Runs ISIR Report daily to track any possible verification issues
• Assist with the reconciliation of all Title IV programs
• Any other duties or special projects as assigned by Supervisor, Campus Director and/or the Corporate Office


• Bachelor’s Degree in Business Administration, Public Administration or a related field required; Master’s Degree preferred
• Master’s Degree in a related field may be substituted for one year of the required experience


• Four (4) years of increasingly responsible professional level administrative experience in a financial aid setting
• Previous supervisory experience required
• Experience with needs analysis, counseling and packaging aid


Please submit applications to Caroline Wallace


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